{"id":346,"date":"2024-03-18T17:09:04","date_gmt":"2024-03-18T16:09:04","guid":{"rendered":"http:\/\/bustoque.fr\/en\/faq\/"},"modified":"2026-01-14T16:36:16","modified_gmt":"2026-01-14T15:36:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/bustoque.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\n<p><strong>CASH AND OTHER PAYMENTS METHOD<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It\u2019s possible \u2013 Contact our sales department at 06.21.40.20.41 to arrange an appointment<\/li>\n\n\n\n<li>For information we do not accept luncheon vouchers _ vacation vouchers _ payment by Amex<\/li>\n<\/ul>\n\n\n\n<p><strong>&nbsp;BOOKING<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Book directly online on our website for less than 8 people. For more than 8 people by phone 06.21.40.20.41 or by e-mail contact@bustoque.fr<\/li>\n\n\n\n<li>Last minute reservations<br>(less than 12 hours before) it is possible that the dessert will be changed.<\/li>\n<\/ul>\n\n\n\n<p><strong>CANCELLATION<\/strong><\/p>\n\n\n\n<p><strong>Modification of reservation date:<\/strong><br>Up to 72 hours before arrival: a 20% modification fee will be applied. Requests must be made by e-mail to contact@bustoque.fr. A payment link will then be sent to you, which you will need to pay before the postponement deadline, i.e. within 72 hours of your initial booking date. \u2013 Less than 72 hours before the event: the reservation date cannot be changed and the reservation will be considered cancelled. No refund can be requested.<\/p>\n\n\n\n<p><strong>Cancellation of reservation:<\/strong><br>R\u00e9servations are non-refundable except in the event of cancellation of the service by BUS TOQUE. In the event of national confinement, the customer is entitled to request postponement or reimbursement of the reservation. In the event of illness, demonstrations, strikes or other reasons for cancellation, you are advised to take out independent insurance.<\/p>\n\n\n\n<p><strong>BUS SELECTION<\/strong><br>In case of need or force majeure, Bus Toqu\u00e9 reserves the right to shift customers from one bus to another or to modify the meeting point. An e-mail will be sent to you with all the information you need to know.<\/p>\n\n\n\n<p><strong>LOCATION<\/strong><br>All our tables are located upstairs and have windows, guaranteeing you a panoramic view from a height of 4 meters.<\/p>\n\n\n\n<p>Our team ensures that you do not have to share your table with others customers. The layout of the space between each of our tables has been designed to fit the configuration of the upper deck of our double-decker buses. Your table will be separate, but not isolated from others customers.<\/p>\n<p>If you wish, you can request a reservation for our VIP area, available at the front or rear of the bus. Contact our sales department : contact@bustoque.fr<\/p>\n\n\n\n<p><strong>NUMBER OF PERSONS<\/strong><br>Maximum 8 people per table \u2013 for more than 8 people, you will automatically be placed on several tables. During pandemic periods, the maximum number of people per table is 6.<\/p>\n\n\n\n<p><strong>PLACE OF DEPARTURE<\/strong><\/p>\n\n\n\n<p><strong>DEPARTURE TIME<\/strong><\/p>\n\n\n\n<p>There are 2 departure points, depending on the bus and formula on offer:<\/p>\n<p><strong>BUS CHAMPS-ELYSEES :<\/strong> Lunch Rive Gauche departure 1:00 pm Monday to Saturday 107 Avenue des Champs Elys\u00e9es &#8211; 75008 Paris_ Every Sunday Lunch departure 1:00 pm Place of Op\u00e9ra _ 8, Place de l&#8217;Op\u00e9ra 75009 Paris.<br>1st Service Diner Paris By Night departure 7pm _ Second Service Diner Paris by Night departure 9:45pm : 107 Avenue des Champs Elys\u00e9es &#8211; 75008 Paris<\/p>\n<p><strong>BUS SAINT GERMAIN :<\/strong> Lunch Rive Gauche departure 12.30 pm from Monday to Saturday, D\u00eener Parisien departure 6 pm and D\u00eener Paris by Night departure 8.30 pm : 107 Avenue des Champs Elys\u00e9es &#8211; 75008 Paris _ Every Sunday Lunch departure 1 pm : Place of Op\u00e9ra 8, Place de l&#8217;Op\u00e9ra 75009 Paris<\/p>\n<p>Please arrive 20 minutes before departure. <strong>In case of delay or absence, you will not be entitled to any refund.<\/strong><\/p>\n\n\n\n<p><strong>BABIES<\/strong><br>Please let us know in advance and we will organize your visit.<\/p>\n\n\n\n<p><strong>ANIMALS<\/strong><br>We apologize for the inconvenience, but animals are not allowed on the Bus.<\/p>\n\n\n\n<p><strong>DIETARY REQUIREMENTS<\/strong><br>Please let us know when you make your reservation, and we\u2019ll do what\u2019s necessary to meet your needs. No changes can be made on the day.<\/p>\n\n\n\n<p><strong>CHILDREN\u2019S MENU<\/strong><br>The children\u2019s menu is for children under 12 .<\/p>\n\n\n\n<p><strong>RESTROOM AND CHANGING ROOMS<\/strong><br>The Toqu\u00e9 Bus has on-board toilets and a checkroom<\/p>\n\n\n\n<p><strong>DRINKS<\/strong><br>Additional drinks can be ordered during your meal (see drinks menu on our website).<\/p>\n\n\n\n<p><strong>WATER CARAFE<\/strong><br>For reasons of hygiene, we cannot serve water carafes.<\/p>\n\n\n\n<p><strong>BIRTHDAY CAKE<\/strong><br>On request 48 hours in advance (non-cancellable). Birthday cake served in place of dessert<\/p>\n\n\n\n<p><strong>GIFT CARD<\/strong><br>Please go directly to our website www.bustoque.fr and order your gift card online. The gift card is valid for 1 year from the date of purchase.<\/p>\n\n\n\n<p>The menu prices indicated are those in force on the date of issue of the gift card, subject to price increases during the year<\/p>\n\n\n\n<p><strong>OUR ROUTE AND SCHEDULE<\/strong><br>The times indicated are for guidance only and may vary according to traffic conditions: roadworks, events, etc.<\/p>\n\n\n\n<p><strong>STOP<\/strong><br>Lunch and Diner Parisien: There are no scheduled stops, so you\u2019ll have every convenience at your disposal. Diner Paris by Night: A stop is planned in front of the Eiifel Tower. It may be possible for you to get off at your own convenience if this is on our route and subject to availability.<\/p>\n\n\n\n<p><strong>SMOKER<\/strong><br>The bus is completely non-smoking. According to the health law (article 28), the use of electronic cigarettes is strictly forbidden inside the Bus.<\/p>\n\n\n\n<p><strong>PRIVATIZATION<\/strong><br>From 2 to 38 people, contact our sales department by phone 06.21.40.20.41 or by e-mail&nbsp;<a href=\"mailto:contact@bustoque.fr\">contact@bustoque.fr<\/a>. our sales department will be delighted to organize your customized event<\/p>\n\n\n\n<p><strong>APPLICATION<\/strong><br>Some elements of the monument descriptions may have changed since the creation of our application in 2018. They will be modified in the next update.<\/p>\n\n\n\n<p>EARPHONES IN BUS TOQUE<br>The earphones provided with our tablets are carefully disinfected after each use for your hygiene and comfort.<\/p>\n\n\n\n<p><strong>SMARTBOX \/ WONDERBOX<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you have a GIFT BOX such as SMARTBOX \/ WONDERBOX \/ or other PRIVATE SHOWROOM vouchers: please send an e-mail to contact@bustoque.fr to inform our sales department of:<\/li>\n\n\n\n<li>Surname \/ First name \/ Telephone \/ E-mail \/ the 9 check numbers and the 3-digit confirmation code \/ Requested date \/ Allergies and how many to include on your menu<\/li>\n\n\n\n<li>If the date is available, our sales department will send you your booking confirmation by email as soon as possible.<\/li>\n\n\n\n<li>If the date is unavailable, our sales department will contact you to propose alternative dates.<\/li>\n\n\n\n<li>BUS TOQUE reserves the right to register you on one of our 2 buses, subject to availability.<\/li>\n\n\n\n<li>Offering special menus, it will not be possible to make reservations on the following dates: 14 February\/14 July\/Christmas Eve and New Year&#8217;s Day.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>CASH AND OTHER PAYMENTS METHOD &nbsp;BOOKING CANCELLATION Modification of reservation date:Up to 72 hours before arrival: a 20% modification fee will be applied. Requests must be made by e-mail to contact@bustoque.fr. A payment link will then be sent to you, which you will need to pay before the postponement deadline, i.e. within 72 hours of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-346","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Frequently asked questions - Bus Toqu\u00e9 restaurant<\/title>\n<meta name=\"description\" content=\"FAQ - If you have any further questions, please contact us by e-mail: contact@bustoque.fr or by telephone: (+33) (0)6 21 40 20 41.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bustoque.fr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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