CGVs

TERMS OF SALES
BUS TOQUE
SAS RESTOBUS

Capital of 50.000 euros
The head office : 197 boulevard Brune – 75014 PARIS

RCS EVRY 819 197 138

 

BUS TOQUE is happy to provide its knowledge for the organization of your meal.

All the visuals of this site, except exception indicated, are the property of BUS TOQUE®.

1 . GENERAL CONDITIONS AND SCOPE

Excepting the case of special conditions stipulated in the special teams and conditions contractually agreed with customers or partners, the course of meal and the services associated with them – in particular entertainment – are subject to the general terms and conditions of sale, referred as “TCs”, prevails over all general conditions of purchase, the latter not being opposable to BUS TOQUE.

All reservations, written and oral are in full acceptance of all terms and conditions below.

BUS TOQUE reserves the right to change, modify, add or delete any part of these Terms and Conditions, at any time. Any modification if the TCs will be published on the website.

If one of the provision of these TCs was found to be void or unenforceable, the rest of the TCs would remain valid, unless the invalidation is an essential obligation whose removal or cancellation would prevent the continuation of the entire terms and conditions.

The applicable TCs are those accepted on the date of validation of the reservation.

In case of refusal by the Customer the acceptance of the TCs, the latter undertakes not to use the website or any of the services available.

Any reservation or purchase of a service automatically entails the acceptance of these Terms and Conditions.

2 – RESERVATION TERMS AND PRE-RESERVATION

Reservation or pre-reservation is mandatory (except last minute availabilities) and can be made by mail, internet and telephone. Online booking is the fastest, most common and convenient.

In order to make an internet reservation, the Customer must create an account on the website of BUS TOQUE by filling in a registration form: surname, first name, address, phone, date of birth will be required. All the data is confidential and can be accessed with the identifier and the password chosen by the Customer. The identifier must be provided each time the client access his account.

The Customer undertakes to provide accurate information, not to impersonate a third party or to change his age.

An email confirming the registration and the creation of the account will be sent to the Customer.

Once the Customer account created, the client is free to connect any time to view or modify his personal data, check a reservation.

In case of losing the password, the Customer has the possibility to reset it by clicking on the link: forgotten password.

BUS TOQUE draws attention to its Customers that the personal data in the Customer account are necessary for the management of the reservation. Such as: confirmation of the reservation, sending of the ticket and the TCs, but also in case of modification or cancellation of the event and any other communication of BUS TOQUE (promotional offers, credit card change, upcoming event, etc.)

The BUS TOQUE website has been designed to make booking as simple and intuitive as possible.

It is sufficient for the Customer to click on the BOOK icon, select the number of guests, day and time of his choice (depending on availability) and click on NEXT STEP.

Once this step recorded, the choice of the Menu is entered for all guests.

In case of doubt, a summary of the reservation is displayed at the top of the page, with allows the Customer to check the selected items.

Once these steps are completed, the final summary is displayed and it is the appropriate to verify the accuracy of the collected information so that it corresponds to the expectations of the Customer. As this is not the case, it’s possible to correct the elements of the reservation, knowing that the reservation can be modified at each step until payment.

By validating the summary of your reservation, the Customer accepts the Terms and Conditions after having read it. If any special conditions of sale are applicable to the reservation (conditions described on the booking form), after verification they also have to be validated.

All data provided and the recorded confirmation will worth proof of the transaction. The Customer declares having perfect knowledge of the TCs.

The payment of the reservation will be done online by credit card. Once the payment accepted, a confirmation e-mail will be sent to the Client displaying the summary of his reservation and the present TCs in *.pdf version.

Once the booking confirmed, a voucher is sent to the Client The Customer must provide to the manager of the BUS the voucher at least 15 minutes before the departure time of BUS TOQUE. The manager will be in charge of checking the accuracy and veracity of the voucher before installing the Customer.

It’s imperative to respect the boarding times, which are indicated in the order confirmation. The bus must leave on time because it’s necessary to disrupt the agenda of its customers and the progress of its activity and other services.

This “voucher” is the exchangeable title against the resulting benefit; it is also a proof for the BUS TOQUE team that the reservation has been paid.

It is also to make a pre-booking ,the sales department is at customer’s disposal at the following phone number:

+33 6 21 40 20 41.

3. PRICE

The prices indicated on the website of BUS TOQUE during the reservation and those used in the restaurant are in euros (€) taxes (VAT) included. they can vary according to the event; expenses can be added to the price of the reservation (valid per person and per place).

Unless modified and agreed during the booking, the applicable fare conditions are those on the effective date to the final booking.

BUS TOQUE may revise rates at any time.

In case of price error, with may be due to a technical problem, BUS TOQUE reserves the right to refuse the reservation.

According to the provisions of Article L.313-6-2 of the Penal Code, “selling, offering for sale or exhibiting with a view to the sailor transfer or providing the means to sell or transfer tickets to a sport, cultural or commercial event live entertainment event, habitually and without consent of the producer or owner of the operating rights of that event or entertainment, is unusable by a fine of €15,000. The penalty is increased to €30,000 in the case of repeat offence”.

BUS TOQUE does not accept cheques and credit card payment of less than 15 euros.

For this purpose and according to the provisions of the aforementioned article, it is strictly forbidden to resell your tickets or vouchers.

4.SPECIFIC TERMS AND CONDITIONS

Route and schedules :

2024 Olympic Games : Les Bus Toqués will remain open during the Olympic Games 2024 season.
Our routes will be adapted according to traffic disruptions.
Exceptionally for reasons of traffic, events, works…our routes and schedules can be modified. In which case you will be informed as soon as possible.
In case of privatization, the place of the appointment for customer pick-up and drop-off can be chosen (Paris intramuros), subject to accessibility.
Change of menu :
For any specific requests concerning dietary habits and constraints, please inform us at least 7 days before the date of receipt of the reservation.
Overtime :
For any service beyond the hours agreed between the parties, a supplement of 600€ HT per hour started will be charged.
Change in the number of guests :
The number of guests announced on the balance due date will confirm the billing.

Pets : 

Dogs are not allowed.

5. PAYMENT CONDITIONS AND SECURITY

The payment for the reservation can be made only by credit card (CB / Visa / MasterCard / American Express).

In case of payment by credit card the debit is made at the time of the reservation which becomes firm and final after confirmation of the bank issuing the card.

In case of bank refusal, the reservation will be automatically canceled and will remain to the customer account with the status “waiting for payment”.

BANQUE POPULAIRE endures the transactions processing and security, by encrypting bank details using the SSL protocol.

BUS TOQUE computer system never access the credit card information of the Customer.

In the event of fraudulent use of his credit card, after having contacted his bank, the Customer is invited to contact the Customer Service of BUS TOQUE who will indicate the procedure to follow:

• by telephone: +33 6 21 40 20 41
• by e-mail: contact@bustoque.fr

For events and group bookings :

Your performance will be final upon receipt:
– An estimate signed with the mention “Good for agreement” with the stamp of the company, name and function of the signatory.
– Upon receipt of the 50% deposit
The quote is valid for 7 days from the date of publication.Privatization of the Bus: 50% deposit at the reservation and payment of the balance 1 month before the event;
Group booking: 50% deposit at the time of booking and payment of the balance 7 days before the event.
Any cancellation of your reservation will result in the loss of your payments.

6. MODIFICATION AND CANCELLATION

Events are under the responsibility of the organizer.

In case of cancellation of the event by BUS TOQUE, it may be decided to refund the customers up to the amount of the reservation by bank check sent by post.

In case of cancellation by decision of BUS TOQUE, customers will be notified as soon as possible by mail and/or SMS.

In case of malfunction of some mailboxes (saturate, spam etc.), Clients are invited to connect to their profile on the website of BUS TOQUE before the date of their event to verify that no modification or cancellation has been occurred.

In all of others cases (cancellation, modification or postponement of the event by decision of BUS TOQUE (loss or theft of the voucher, absence at the appointment, etc.) no refund or any other compensation for the reservation will be made.

Modification of reservation date:
– Up to 72 hours before the date of the event: 20% of modification fees will be applied. The request must be made by email to contact@bustoque.fr
– Less than 72 hours before the event: the date of the reservation cannot be changed and the reservation will be considered as cancelled. No refund will be possible.
Cancellation of reservation:
Reservations are not refundable in case of cancellation except in case of cancellation of the service by BUS TOQUE.

Concerning special events, such as: December 31st evening, February 14th evening, July 14th evening, August 15th evening, etc… non-exhaustive list, in case of partial or total cancellation by the customer less than 15 working days before the event, no refund, postponement or compensation can be granted. In case of national confinement, the customer will be entitled to ask for the postponement or the refund of his reservation. In case of illness or other causes of cancellation, it is recommended that you take out independent insurance.

Translated with www.DeepL.com/Translator (free version)

7. RIGHT TO RETRACT

According with Article L.121-20-4 of the Consumer Code in provision of the Articles L.121-18, L.121-19, L.121-20 and L.121-20-1 are not applicable to business contracts such as: accommodation, transportation, catering and leisure services that must be provided on a specified date or period.

In this respect, the Customer does not have a right of withdrawal.

8. LIMITED RESPONSIBILITIES

BUS TOQUE can not be held responsible for the internet network and can not guarantee the full confidentiality of the personal data of its customers.

BUS TOQUE can not be held responsible, in case of force majeure; indeed for the internet network with relative reliability, it is not impossible that some data could be diverted and disseminated via parallel networks.

It is also possible that regardless of the reasons for maintenance of the BUS TOQUE website (telephone line for example) preventing the Customer to communicate by phone or via customer area with BUS TOQUE.

BUS TOQUE can not be held responsible for the aforementioned malfunctions.

9. PROTECTION OF PERSONAL DATA

BUS TOQUE processes the personal information collected on the website for the purposes of customer relationship management and prospecting. They are accessible at any time in the “My Account” section.

In accordance with the law of January 6, 1978 related to computers, files and freedoms, amended in 2004 (herein after the “Data Protection Art”), the Customer has a right of access, modify, delete his personal information. To exercise this right, you must send a letter to the following address: BUS TOQUE – 197 boulevard Brune – 75014 PARIS.

In accordance with the Data Protection Art, the processing  of personal information collected on the website has been declared to the “Commission Nationale de l’Informatique et Libertés (declaration n°….). BUS TOQUE does not transmit any personal information to third parties for prospecting purposes. It may be required to disclose it to legally authorized authorities, if required or authorized by law, or when BUS TOQUE deems it necessary or appropriate to comply with applicable laws or other laws, or to protect or defend its rights or those of its employees, customers or any other person.

If the Customer has previously accepted, ha can receive emails or marketing SMS fromBUS TOQUE and its possible partners, which he can unsubscribe by writing to: contact@bustoque.fr.

All personal informations are stored by the host of the Site, whose contact details appear on the Site under the heading “Legal Notice”.

BUS TOQUE will never ask to confirm by email the details of the account or those of a credit card. If the Customer receives an email allegedly sent by BUS TOQUE or another partner or affiliate company requesting such information, you must not reply to it.

Any erroneous personal information that can cause a dysfunction of the communication, BUS TOQUE strongly advises to check the personal data recorded before making a reservation and to update information and personal data with each change of situation (email address, postal address, phone number, etc.)

BUS TOQUE cannot be hold responsible for a typing error on the part of the Customer and that would not allow the receipt of the email confirmation of his reservation or any other information on his reservation.

10. COOKIES

This “COOKIES” section allows BUS TOQUE to know more about the origin and use of the browsing information processed during the consultation of the BUS TOQUE website and the rights of the Customer.

During the browsing, of the site, information relating to the Customer’s navigation might be recorded in “Cookies” files installed on his terminal (computer, tablet, smartphone, etc.).

BUS TOQUE issues these cookies in order to facilitate the Customer’s navigation on the BUS TOQUE website. BUS TOQUE partners can also issue them in order to personalize the advertising offer that sent outside the BUS TOQUE website.

In addition, cookies may be included in different areas of the BUS TOQUE website. These spaces may display on the Customer’s terminal advertising content emanating from advertisers.

Only the issuer of a cookie may read or modify information contained therein.

Cookies issued by BUS TOQUE.

BUS TOQUE issues cookies for the following purposes:

• establish attendance statistics (number of visits, page views, abandonment in the ordering process, etc.) in order to monitor and improve the quality of its services;
• adapt the layout of your site to the display preferences of your user’s terminal;
• store information entered in forms, manage and secure access to reserved and personal areas such as the Customer Account, manage the shopping cart;
• provide its customers with content, including advertising, related to their interests and customize the offers addressed to them.

Third-party cookies

When customers access to BUS TOUE website, one or more cookies from partners companies (“third party-cookies”) may be placed in their computer via the pages of the BUS TOQUE website or via content broadcast in its advertising space. The cookies posted on the BUS TOQUE website by the service providers it uses to promote its activities and offers are designed to:

• identify the products consulted or purchased on the BUS TOQUE website in order to personalize the advertising offer that is sent to its customers outside the BUS TOQUE website;
• send to its customers, if they had authorized it when registering with these service providers, BUS TOQUE offers by email.

The cookies contained in the advertising space of the site BUS TOQUE allows establishment to produce statistics on the advertisements broadcast (number of display, advertisements display, number of the users having clicked on each advertisement, etc.). The issue and use the cookies by third parties are subject to the privacy policies of these third parties. BUS TOQUE has no access or control over third-party cookies. However, BUS TOQUE ensures that the partner companies process the information collected on the BUS TOQUE website exclusively for the purposes of BUS TOQUE and in compliance with the “Informatique et Liberté” law.

BUS TOQUE  customers may refuse third-party  cookies by an appropriate setting of their browser.

Customer’s choice regarding cookies.

Several possibilities are offered to manage cookies. Any modified settings will change the Internet browsing will require the use of Cookies.

Customers can configure their browsing software so that cookies are stored in their terminal or to be rejected systematically according to their issuer.

Customers can also configure their browsing software. The acceptance or rejection of cookies is proposed to them punctually, before cookies is likely to be registered in their terminal.

If their browser is configured to refused all cookies, Customers will not be able to make purchases or take advantage of essential functions of the BUS TOQUE site, for example to receive personalized recommendations. The configuration of each browser is different  and described in the help menu of their browser, which all allow them to know how to change their wishes for cookies.

Parameters of the main browsers

Customers may choose at any time to bloc or disable these cookies by setting the web browser of their computer, table or mobile, in accordance with the instructions set by their internet browser provider and appearing on the websites mentioned below.

For more details it is also possible to consult the site of the CNIL and in particular the page: https://www.cnil.fr/fr/cookies-et-autres-traceurs/regles/cookies.

11. INTELLECTUAL PROPERTY

All intellectual property rights of the website BUS TOQUE and its contents belong exclusively to BUS TOQUE; any reproduction, partial use or total modification of an element of the site, in any form whatever, cannot be made without the express authorization of BUS TOQUE, which reserves the right to initiate proceedings under the intellectual property.

The Customer is granted a limited license, including the consolation and the use of the site in a personal capacity, and excluding to download or modify the contents, completely or in part, without the express written consent of BUS TOQUE.

This license excludes any use on site for commercial or resale purposes, any recovery an the use of product descriptions or pricing, any use derived from the site or its contents, or any use of data mining tools, indexing robots, or data cancellation and retrieval tools.

It is forbidden to reproduce, duplicate, copy, sell, or otherwise exploit all or part of the site for commercial purposes without express written permission.

It is prohibited to use techniques, to incorporate any trademarks, logos, proprietary information (including images, text, layouts or forms) belonging to BUS TOQUE without express written permission.

It is forbidden to use tags or any other hidden text using the name or trademarks without express written permission.

12. DATA PRESERVATION AND STORAGES / PROOF

The storage of the documents and the collection of data is done on a reliable and durable support in order to constitute a faithful and durable copy in accordance with the provisions of article 1348 of the Civil Code.

The computerized records of BUS TOQUE will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.

13. FORCE MAJEURE

Independently of our will, if a technical, mechanical or force majeure problem occurs before or during the service, Bus Toqué reserves the right to cancel without any compensation greater than the reimbursement of the amount already paid to the customer.

14. CLAIM

Commercial or quality provided services claims must be sent by registered letter with recorded delivery to BUS TOQUE – 197 boulevard Brune – 75014 PARIS within 15V days from provided service date. Claims will only be admitted if the issue has been reported during the service ans we were unable to remediate them.

15. APPLICABLE LAW AND COMPETENT JURISDICTION

These TCs are subject to French Law.

The French Courts will be in charge in case of dispute.

SATISFACTION SURVEY

The BUS TOQUE team thanks you for your visit and hopes you had a good time in their company.

Willing to satisfy you, BUS TOQUE offers to answer these questions in one minute:

Our sales department remains at your disposal for any further information : contact@bustoque.fr – +33 6 21 40 20 41.