FAQ

CASH AND OTHER PAYMENTS METHOD

• It’s possible – Contact our sales department at 06.21.40.20.41 to arrange an appointment
• For information we do not accept luncheon vouchers _ vacation vouchers _ payment by Amex

 BOOKING

• Book directly online on our website for less than 8 people. For more than 8 people by phone 06.21.40.20.41 or by e-mail contact@bustoque.fr
• Last minute reservations
  (less than 12 hours before) it is possible that the dessert will be changed.

CANCELLATION

Modification of reservation date:
Up to 72 hours before arrival: a 20% modification fee will be applied. Requests must be made by e-mail to contact@bustoque.fr. A payment link will then be sent to you, which you will need to pay before the postponement deadline, i.e. within 72 hours of your initial booking date. – Less than 72 hours before the event: the reservation date cannot be changed and the reservation will be considered cancelled. No refund can be requested.

Cancellation of reservation:
Réservations are non-refundable except in the event of cancellation of the service by BUS TOQUE. In the event of national confinement, the customer is entitled to request postponement or reimbursement of the reservation. In the event of illness, demonstrations, strikes or other reasons for cancellation, you are advised to take out independent insurance.

BUS SELECTION

In the event of unforeseen circumstances or force majeure, Bus Toqué reserves the right to shift customers from one bus to another. Customers will be notified as soon as possible.

LOCATION

Impossible to choose a place. However, our 38 place settings are all on the window side.

NUMBER OF PERSONS

Maximum 8 people per table – for more than 8 people, you will automatically be placed on several tables. During pandemic periods, the maximum number of people per table is 6.

PLACE OF DEPARTURE

There are 3 departure points, depending on the bus and formula on offer:

– CHAMPS-ELYSEES BUS: Déjeuner Rive Gauche departure at 12:30pm and Dîner Paris by Night departure at 8:30pm: Champs Elysées – 67, avenue des Champs Elysées – 75008 Paris

– Dîner Parisien departure 6pm : At the base of the Tour Eiffel – Pont d’Iéna’s side 75007 PARIS

PLEASE NOTE :  for the Champs-Elysées Bus : Every 1st Sunday of each month, due to the closure of the Champs-Elysées, the departure for the Rive Gauche lunch will be at the foot of the Eiffel Tower – Pont d’Iena side 75007 PARIS.

– BUS SAINT-GERMAIN 1920 : Déjeuner Rive Gauche departure 12:30 pm _ Diner Parisien departure 6:00 pm and Diner Paris By night departure 8:30 pm : Quartier ODEON _ 93 BOULEVARD SAINT-GERMAIN DES PRES 75006 PARIS

DEPARTURE TIME

Please arrive 20 minutes before departure time: BUS CHAMPS-ELYSEES and BUS SAINT-GERMAIN 1920: Déjeuner Rive Gauche : RDV 12h10 _ Départ 12h30 Diner Parisien : RDV 17h40 _ Départ 18h00 Paris By Night : RDV 20h10 _ Départ 20h30. In case of delay or absence, you will not be entitled to any refund.

BABIES

Please let us know in advance and we will organize your visit.

ANIMALS

We apologize for the inconvenience, but animals are not allowed on the Bus.

DIETARY REQUIREMENTS

Please let us know when you make your reservation, and we’ll do what’s necessary to meet your needs. No changes can be made on the day.

CHILDREN’S MENU

The children’s menu is for children under 12 and does not include drinks.

RESTROOM AND CHANGING ROOMS

The Toqué Bus has on-board toilets and a checkroom

DRINKS

Additional drinks can be ordered during your meal (see drinks menu on our website).

WATER CARAFE

For reasons of hygiene, we cannot serve water carafes.

BIRTHDAY CAKE

On request 48 hours in advance (non-cancellable). Birthday cake served in place of dessert

GIFT CARD

Our sales department is at your disposal to offer you a range of gift cards to suit your needs. We invite you to choose your formula directly on our website page OFFERS/MENUS and indicate your choice by e-mail so that our sales department can send you a secure payment link to make the payment which will generate the edition of the gift card. The menu prices shown are those in force on the date of issue of the gift card, subject to price increases during the year.

OUR ROUTE AND SCHEDULE

The times indicated are for guidance only and may vary according to traffic conditions: roadworks, events, etc.

STOP

Lunch and Diner Parisien: There are no scheduled stops, so you’ll have every convenience at your disposal. Diner Paris by Night: A stop is planned in front of the Eiifel Tower. It may be possible for you to get off at your own convenience if this is on our route and subject to availability.

SMOKER

The bus is completely non-smoking. According to the health law (article 28), the use of electronic cigarettes is strictly forbidden inside the Bus.

PRIVATIZATION

From 2 to 38 people, contact our sales department by phone 06.21.40.20.41 or by e-mail contact@bustoque.fr

APPLICATION

Some elements of the monument descriptions may have changed since the creation of our application in 2018. They will be modified in the next update.

SMARTBOX / WONDERBOX

• If you have a GIFT BOX such as SMARTBOX / WONDERBOX / or other PRIVATE SHOWROOM vouchers: please send an e-mail to contact@bustoque.fr to inform our sales department of:
• Surname / First name / Telephone / E-mail / the 9 check numbers and the 3-digit confirmation code / Requested date
• If the date is available, our sales department will send you your booking confirmation by email as soon as possible.
• If the date is unavailable, our sales department will contact you to propose alternative dates.
• BUS TOQUE reserves the right to register you on one of our 2 buses, subject to availability.